When you are ready, respond to one of the prompts below.
- What quality improvement tool would you use to identify possible reasons for the increase in complaints about the HIM department? What quality improvement tool would you use to gather information to confirm the reasons for the complaints about the HIM department?
- You believe that cooperation between the clinic receptionists and HIM staff would improve if phone responsibilities were more clearly defined. To whom would you assign the task of defining roles and responsibilities and why?