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Services Visits and Analyzes Assignment (three post total worth a maximum of 50 points each) The objective of this assignment is to build upon the content of the textbook by comparing and contrasting two local service providers . This assignment will require you to evaluate, analyze, and then compare, and contrast a service-based business, based on the topics and schedule listed below. This will be posted to ILearn. You are required to evaluate, analysis and then compare and contrast the following issues: What service was done well by each of the service provider? Elaborate and point out several specific examples. For each service provider, what aspects of this services had a positive influence on your perceptions of the overall service experience? and similarly, what aspects of this service experience had a negative influence on your perceptions of the overall service experience? explain your answer in detail Which of the following characteristics (color, lighting, shapes, sound, smell) in each of the service providers physical evidence influenced your customer experience? What other aspects of the physical evidence were present? How did each providers use their physical evidence as a differentiator? To enhance the customer’s experience? To facilitate service delivery? What recommendations would you make to improve the customer service experience? Please provide one for each service provider. Services Marketing Services Visits and Analyzes Blog Posts BUS 111 Select One FastFood Restaurant (Non-Drive Through) Restaurant (non-fast-food) Automobile service (i.e. oil change service

Services Visits and Analyzes Assignment
(three post total worth a maximum of 50 points each)
The  objective  of  this  assignment  is  to  build  upon  the
content  of  the  textbook  by  comparing  and  contrasting
two  local  service  providers .    This  assignment  will
require  you  to  evaluate,  analyze,  and  then  compare,
and  contrast  a  service-based  business,  based  on  the
topics and schedule listed below. This will  be posted to
ILearn.
You  are   required   to  evaluate,  analysis  and  then
compare and contrast the following issues:
What service was done well by each of the service provider? Elaborate and point out
several specific examples.
For  each  service provider,  what aspects  of  this  services had a  positive influence on
your  perceptions  of  the  overall  service experience?  and  similarly,  what  aspects  of
this service  experience had a  negative influence on  your  perceptions of  the  overall
service experience? explain your answer in detail
Which  of  the following characteristics (color,  lighting, shapes,  sound,  smell) in  each
of the service providers physical evidence influenced your customer experience?
What other aspects of the physical evidence were present?
How did each providers use their  physical evidence as a  differentiator? To enhance
the customer’s experience? To facilitate service delivery?
What  recommendations  would  you  make  to  improve  the  customer  service
experience?  Please provide one for each service provider.
Services Marketing
Services Visits and Analyzes Blog Posts
BUS 111
Select One
FastFood Restaurant
(Non-Drive Through)
Restaurant
(non-fast-food)
Automobile service
(i.e. oil change service

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