Discuss the competitive practices of grocery chain stores in your area. How have these businesses begun to engage in competitive practices that are now affecting all of the food service operations in your community?
Explain how technology helps hospitality businesses to know more about different customer segments.
Gradually, we will move into a discussion of how technology is also helping hospitality operations to perform more efficiently in the Front-of-the-House and in the Back-of-the-House areas of operation.
The local community lodging industry with its two or three property types makes for an interesting discussion. (1) What types of properties are present in your community, and how have they evolved? (2) How does each meet guest needs? (3) What kind of technology do they apply to serve guest needs? Begin by answering question (1) and (2).
Business and pleasure travelers are the bread and butter of most hotel’s occupancy rates. After reading about these types of travelers in pp. 285-287 of your text, begin this discussion by describing how you think the hotel industry can best serve the needs of business travelers.