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Background OperationsManagement(OM) is an importantaspect of business(Slack et al, 2010; Greasely,2013;Pattonetal,2011). BothserviceandmanufacturingorganisationsuseOM to ensuretheyarecompetitiveandassistinprovidingandmaintaininggoodlevelsof customer service(Johnson etal,2012). Developingasystemofanorganisationsoperation canbe advantageousbothforboththecustomerandorganisation(BamfordandForrester, 2010). Subsequently,onceasystemhasbeendevelopedandunderstooditshouldbe possibletodeterminewhythesystemworkswell,ornotwell,andtorecommend possible productionrelatedimprovementsthatwillassistbothpartiesconcerned. Task Inthisassignment describeandanalyseaproductionsystem(serviceormanufacturing based)withwhichyouarefamiliar,forexample:ashop,restaurant,transportsystem, doctor’ssurgeryarepossibleexamples.Yourtutorwillgivesomeguidanceonyourchoiceof organisation/casestudy.Yourassignmentshouldaddressthefollowingquestions: 1. Howwellaretheinventoriesandassetsoftheorganisationmanaged 2. Evaluate the importance of supply chain management to the organisation and illustrateindiagrammaticform. 3. Fromtheillustration,inpointtwoindicatewheretheorganisation’s deliverysystem mayfailtoalignbetweenitsperformanceobjectivesandclearlydemonstrating your understandingbehindthisreasoning. 4. Discusshowtheleanapproachcouldbeutilisedinyourorganisation. 5. Drawkeyconclusion fromyourworkdiscussing theextenttowhichanorganisation hasachievedalignmentbetweenitsperformance objectivesandtheconfiguration of itsoperationalprocess. Format Yourassignment shouldbeinareportformat,beingclearlystructuredusingheadings,sub- headingsetc. Itisnotnecessary toincludeanexecutivesummaryatthebeginning ofthe report. Yourassignment shouldbepresentedusingTimesNewRoman(TNR)12font,1.5 linespacing,anditshouldbeapproximately 3,000(+/-10%)wordsinlength. Yourword countisfromtheintroductiontoconclusionsections. Youmustendeavour tousetheoryexplicitlyatallstages,butdonotspendtoomuchtime describing atheory.Whileyoumustbeexplicitaboutthetheories,models,techniques etc. that you use, you can assumethat thereaderisfamiliarwith them.What thereaderrequires isevidenceofyourabilitytounderstand andapplythetheory,andlearnfrominorderto supportthedevelopmentofyourfindingsand/orideas. Youmustciteallsourcesonwhichyouhaverelied,forexampletextbooks,journalarticles, webpagesetc.usingtheHarvardBibliographic referencingsystem.Ifyoudonotciteall sources,thenyoumaybeaccusedofplagiarism, andthatmayendangeryoursuccessin passingthe module.Ifyou areinany doubtabouthow toreferenceyour work,pleaseobtain guidancefromthelibraryand/oryouracademiclibrarian(s)forthismodule. Pleasedousediagrams,illustrations, tables,graphicsetc.whereverthesearehelpful,and rememberthatthesedonotcounttowardsyourwordlimit.Ifyoudousethese,pleasedonotputthemintheappendicesiftheyarepartofyourdiscussion. Appendicesarethe appropriate placestoputsupportingmaterial,however,rememberifthereaderissatisfied withthemainpointsofyourdiscussion;thesupportinginformationwithintheappendices maynotevenbereviewed. MarkingCriteria Yourassignmentwillbemarkedagainstthefollowingcriteria: 1. EvidenceofyourabilitytouseOperations Management(OM)theoryinordertohelp youthinkinacriticalway,andtodevelopanunderstanding ofhowkeyoperational decisionsaremadeinthecompany/caseofyourchoice. 2. Evidenceofyourunderstanding ofhowdifferentOMapproachescouldcontributeto addressingtheaimofyourassignment. 3. Evidenceofyourunderstandingofthestrengthsandweaknessesinherentinvarious OMapproachestoyourcompany/casechoice. 4. Evidenceof your understandingof the limitationsplaced upon the OM options availabletoyourchosencompany/case. 5.Yourabilitytoconveyyourconclusionsandrecommendations inareasoned, supportedandcrediblemanner. 6. AccurategrammaticalandeconomicaluseofEnglish. Agoodpresentationstandard usingthereportformat. Appropriate citationofsourcesusingtheHarvard BibliographicReferencingSystem. Theabovecriteriadonotcarryspecificweightings. Youroverallmarkwillrepresenta judgement ofextenttowhichyouhaveprovidedevidencethatyouhaveachievedthe learningoutcomesfortheunit. References • Bamford, D R and Forrester, P L (2010). Essential guide to Operations Management:conceptsandcasenotes.JohnWiley.ISBN978-0-47068-816-8. • GreasleyA(2013). OperationsManagement,ThirdEdition,JohnWiley. ISBN978- 1-11997-854-1. • JohnstonR;Clark,GandSchulver,M(2012)ServiceOperationsManagement: ImprovingServiceDelivery,FourthEdition,Pearson.ISBN978-0273740483. • SlackN,ChambersSandJohnstonR(2010).OperationsManagement,Sixth Edition.FinancialTimes/PrenticeHall.ISBN978-0-27373-047-7. • Patton,S;Clegg,B;Hsuan,JandPilkington,A(2011). OperationsManagement. McGrawHill.ISBN978-0-0771-2617-9.

Background

OperationsManagement(OM) is an importantaspect of business(Slack et al, 2010; Greasely,2013;Pattonetal,2011). BothserviceandmanufacturingorganisationsuseOM to ensuretheyarecompetitiveandassistinprovidingandmaintaininggoodlevelsof customer service(Johnson etal,2012). Developingasystemofanorganisationsoperation
canbe advantageousbothforboththecustomerandorganisation(BamfordandForrester,

2010). Subsequently,onceasystemhasbeendevelopedandunderstooditshouldbe possibletodeterminewhythesystemworkswell,ornotwell,andtorecommend possible productionrelatedimprovementsthatwillassistbothpartiesconcerned.

Task

Inthisassignment describeandanalyseaproductionsystem(serviceormanufacturing based)withwhichyouarefamiliar,forexample:ashop,restaurant,transportsystem, doctor’ssurgeryarepossibleexamples.Yourtutorwillgivesomeguidanceonyourchoiceof organisation/casestudy.Yourassignmentshouldaddressthefollowingquestions:

1. Howwellaretheinventoriesandassetsoftheorganisationmanaged

2. Evaluate the importance of supply chain management to the organisation and illustrateindiagrammaticform.
3. Fromtheillustration,inpointtwoindicatewheretheorganisation’s deliverysystem mayfailtoalignbetweenitsperformanceobjectivesandclearlydemonstrating your understandingbehindthisreasoning.
4. Discusshowtheleanapproachcouldbeutilisedinyourorganisation.

5. Drawkeyconclusion fromyourworkdiscussing theextenttowhichanorganisation hasachievedalignmentbetweenitsperformance objectivesandtheconfiguration of itsoperationalprocess.

Format

Yourassignment shouldbeinareportformat,beingclearlystructuredusingheadings,sub- headingsetc. Itisnotnecessary toincludeanexecutivesummaryatthebeginning ofthe report. Yourassignment shouldbepresentedusingTimesNewRoman(TNR)12font,1.5 linespacing,anditshouldbeapproximately 3,000(+/-10%)wordsinlength. Yourword countisfromtheintroductiontoconclusionsections.

Youmustendeavour tousetheoryexplicitlyatallstages,butdonotspendtoomuchtime describing atheory.Whileyoumustbeexplicitaboutthetheories,models,techniques etc. that you use, you can assumethat thereaderisfamiliarwith them.What thereaderrequires isevidenceofyourabilitytounderstand andapplythetheory,andlearnfrominorderto supportthedevelopmentofyourfindingsand/orideas.

Youmustciteallsourcesonwhichyouhaverelied,forexampletextbooks,journalarticles, webpagesetc.usingtheHarvardBibliographic referencingsystem.Ifyoudonotciteall sources,thenyoumaybeaccusedofplagiarism, andthatmayendangeryoursuccessin passingthe module.Ifyou areinany doubtabouthow toreferenceyour work,pleaseobtain guidancefromthelibraryand/oryouracademiclibrarian(s)forthismodule.

Pleasedousediagrams,illustrations, tables,graphicsetc.whereverthesearehelpful,and rememberthatthesedonotcounttowardsyourwordlimit.Ifyoudousethese,pleasedonotputthemintheappendicesiftheyarepartofyourdiscussion. Appendicesarethe appropriate placestoputsupportingmaterial,however,rememberifthereaderissatisfied withthemainpointsofyourdiscussion;thesupportinginformationwithintheappendices maynotevenbereviewed.

MarkingCriteria

Yourassignmentwillbemarkedagainstthefollowingcriteria:

1. EvidenceofyourabilitytouseOperations Management(OM)theoryinordertohelp youthinkinacriticalway,andtodevelopanunderstanding ofhowkeyoperational decisionsaremadeinthecompany/caseofyourchoice.

2. Evidenceofyourunderstanding ofhowdifferentOMapproachescouldcontributeto addressingtheaimofyourassignment.
3. Evidenceofyourunderstandingofthestrengthsandweaknessesinherentinvarious

OMapproachestoyourcompany/casechoice.

4. Evidenceof your understandingof the limitationsplaced upon the OM options availabletoyourchosencompany/case.
5.Yourabilitytoconveyyourconclusionsandrecommendations inareasoned, supportedandcrediblemanner.
6. AccurategrammaticalandeconomicaluseofEnglish. Agoodpresentationstandard usingthereportformat. Appropriate citationofsourcesusingtheHarvard BibliographicReferencingSystem.

Theabovecriteriadonotcarryspecificweightings. Youroverallmarkwillrepresenta judgement ofextenttowhichyouhaveprovidedevidencethatyouhaveachievedthe learningoutcomesfortheunit.

References

• Bamford, D R and Forrester, P L (2010). Essential guide to Operations
Management:conceptsandcasenotes.JohnWiley.ISBN978-0-47068-816-8.
• GreasleyA(2013). OperationsManagement,ThirdEdition,JohnWiley. ISBN978-
1-11997-854-1.
• JohnstonR;Clark,GandSchulver,M(2012)ServiceOperationsManagement: ImprovingServiceDelivery,FourthEdition,Pearson.ISBN978-0273740483.
• SlackN,ChambersSandJohnstonR(2010).OperationsManagement,Sixth
Edition.FinancialTimes/PrenticeHall.ISBN978-0-27373-047-7.
• Patton,S;Clegg,B;Hsuan,JandPilkington,A(2011). OperationsManagement.
McGrawHill.ISBN978-0-0771-2617-9.

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